About Zedify:

Zedify is shaking things up in the logistics sector by transforming the way first and last-mile deliveries are done in cities. Our tech-enabled cargo bike-first model helps enhance brands, reduce cost and is over 90% lower carbon than the next best alternative. We are founded on a mission to make cities cleaner, healthier and more liveable for everyone. Our passionate, driven team is made up of seasoned operations experts, brilliant developers, and high performing product and growth teams. With some great financial backers, and during a period of significant growth, we’re at an exciting stage. To help us navigate growth alongside our goals we’re on the hunt for a Supervisor to join us in our Manchester Hub.

About the role:

The purpose of the role is to support the hub management team in organising the hub day-to-day, ensuring that service standards are maintained, achieving operational efficiency targets, and following policies and Health & Safety procedures. You will be providing an exceptional quality of service to our customers and our customers’ customers.

We are looking for full time applicants for 5 days PW Mon-Sun shifts between 7.00am-8.30pm.

What will you be doing?

This is a summary of the key responsibilities for the position. Additional tasks and duties may be required to support the overall objectives of the team/organisation.

Personnel:

• Provide leadership and direction to all staff to ensure they deliver a quality service and remain motivated at all times.

• Ensure courier time is well managed.

• Completing onboarding assessments for new riders and ongoing training for couriers.

• Check-in with riders regularly and be a positive face for the organisation.

• Mentor and champion new starters, assisting with any training queries they may have and have regular check-ins with new starters.

Operational Management:

• Add and manage all bookings from clients in Zedify’s delivery management systems.

• Ensure that all deliveries are completed within the specified time frame.

• Ensuring that Health and Safety standards are maintained to statutory levels in the depot.

• Ensuring the necessary reporting is completed each week.

• Maintain the depot premises to be clean, safe and tidy.

• Identify and report to the hub management team any improvements that can be implemented to increase efficiency & quality.

• Be a rider when needed.

Client Management:

• Respond to communications from key national clients.

• Liaise with riders to ensure that parcels are delivered where possible.

• Work with all staff to promote promotions and raise Zedify brand awareness.

Standards:

• Maintain the highest ethical standards as required at all times. All dealings and disclosures with customers, riders and others must be consistent, open and trustworthy.

• Comply with all company policies, practices and procedures.

• Actively strive to create a safe and dynamic working environment.

What skillset do you ideally need?

• An ability to work within a team.

• Someone that can follow instructions with a level of independence.

• Friendly and personable with customers.

• Ability to remain calm whilst delegating tasks to couriers.

• Excellent organisational skills.

• Must be able to meet the physical demands of the position.

• Able to be relied upon as a vital member of the operations team

• Work weekends

What we offer:

We promote equal opportunities and a workplace where each individual can contribute and realise their full potential. By working actively to embrace diversity, we can enrich every discussion and decision at Zedify and bring our purpose to life. Our goal is to help create a workplace where everyone feels welcomed and included, and treated fairly and respectfully.

• 25 days holiday plus bank holidays.

• A green salary sacrifice scheme for cycling and electric vehicles.

• Access to ONSI for store discounts and employee wellbeing services, including counselling.

• Enhanced maternity / paternity leave.

• A salary of £26,000.00 per annum.